Frequently asked questions
How long does delivery take?
If you're local to Norwich or Norfolk, you get Free Local Delivery—usually at your door in just 1 to 2 working days. For everywhere else in the UK, standard shipping takes about 3 to 5 working days.
Where do I provide my child's name for personalized products?
On any customizable product page, you'll see a "Personalization" text box. Just type the name in exactly how you'd like it to look before adding the item to your cart!
Is there a place to leave special delivery instructions?
Absolutely! You'll find a "Notes" or "Comments" box right at checkout. Feel free to pop any delivery directions in there, or add a quick gift message if you're sending it straight to someone special.
What makes TeoBora Treasures products safe for my child?
As a mom of two, our founder handpicks every single item to ensure it passes the "Mother's Test." We only source non-toxic materials, FSC-certified wood, and 100% organic cotton so you can rest easy knowing your little one is getting the safest, highest-quality gear.
Can I change or cancel my order after it has been placed?
We pack and ship orders quickly to get them to you fast! If you need to make a change or cancel, just reach out using our contact form within 2 hours of placing your order and we'll do our best to catch it.
What is your return policy?
We want you to love everything you order! If something isn't quite right, you can return unused items in their original packaging within 30 days. Just keep in mind that because personalized items are made specially for you, they can't be refunded unless they arrive damaged.
What happens if I make a mistake in the child's name during ordering?
Don't panic—it happens! Since we dispatch orders quickly, please reach out via our contact form or email within 2 hours of placing your order so we can fix any typos. We're a small, family-run business, so we'll do everything we can to catch the error before your little one's custom piece goes into production.
Why should I choose a local business like yours over big retailers?
When you shop with us, you aren't just buying a product—you're supporting a real Norwich family passionate about sustainability. We offer a personal, thoughtful touch and unique, eco-conscious treasures you simply won't find on the shelves of giant chain stores.